Strata Homes are officially five star homebuilders, achieving the highest accolade you can in homebuilding.
The results, from a national customer satisfaction survey issued by The Home Builders Federation and National House Building Council, saw 95.7% of their customers say they are happy with the quality of their new home and would recommend them to a friend.
Strata are just one of 14 homebuilders in the UK to achieve the accolade for the period October 2014 to September 2015.
Strata Chief Executive Andrew Weaver says: “Our customers are at the heart of everything we do so we’re proud and honoured that 95.7% said they would recommend us to a friend.
“The five-star status is a great achievement and testament to the hard work of everyone at Strata, from our Customer Experience Managers to the Customer Care team.
“It’s also a chance to say thank you to all our customers who have supported us along the way.”
The Home Builders Federation and National House Building Council send out a survey to new home buyers throughout the country every year. It’s not compulsory for homebuilders to sign up to the scheme, but it is one of the ways in which Strata make sure customers are satisfied with the level of service provided.
Results of the star ratings are based on how many people answer ‘yes’ to the question: Would you recommend your builder to a friend? If more than 90% of customers agree to the statement, the builder is given a five-star rating.